privacy policy

Cookie and Privacy Policy

The safety of your data is important to us.

1. PREAMBLE

At Ksher payment co.,ltd (hereinafter referred to as Ksher”), we want to give you the best possible experience to ensure that you enjoy our service today and in the future. We appreciate that you trust us with information that is important for you, and we want to transparently explain how and why we gather, store, share and use your personal data/information, outline the controls and choices you have around as well as the measure we take to keep your personal data safe.

This Privacy Policy applies to our users and visitors of www.ksher.com website (hereinafter referred to as the Website“) 

Ksher processes all categories of personal data for the purposes of processing specified in this Privacy Policy.

However, choosing not to share your personal data with us or withdrawing your consent to our use of it could mean that we are unable to perform the actions necessary to achieve the purposes of processing described or that you are unable to make use of the services and products offered by us. After you have chosen to withdraw your consent, Ksher may be able to continue to process your personal data to the extent required or otherwise permitted by applicable data protection and privacy laws or regulations.

If you would like to exercise your rights, contact us using the details set out in the Contact Us section.

2. SPECIAL PROVISIONS APPLIED TO OUR DATA PROCESSING

2.1. Partner Portal Registration Data Processing

Visitors of the Website have the opportunity to register to our partner portal.

Purpose of processing: to register and perform orders, to verify your identity, to keep records of partners and clients, to document orders and payments, and other purpose for which we provide specific notice at the time of collection.

Scope of the processing: name and contact details (phone number, e-mail address) of the data subject, name of the organization, country, and other registration details, location information, and other technical information including information about the device you use to register, and information from your visits to our websites or mobile sites.

2.2. Processing for Marketing Purposes

2.2.1. Kshers newsletter service

We regularly send newsletters to you who register on our partner portal and build a database for business purposes unless expressed rejection has been made at the time of the registration.

Purpose of the processing: to inform our clients on the latest news regarding our services, awareness raising and relationship management.

Scope of the processing: name, e-mail address, phone number, the name of the company and the consent of the data subject (declaration of consent)

Data retention period: Ksher only processes your collected personal data until it is compatible with its purposes, but no later than the withdrawal of consent by the data subject.

Please note that withdrawal of consent and the erasure or modification of personal data can be requested on the following contact details:

· e-mail:info@ksher.net

· address:  591 UBC 2 Building, 17th Floor, Room 1705, Soi 33, Sukhumvit Road, KhlongTan Nua, Wattana, Bangkok

· other: +66 2 150 0508

 

2.2.2. Sending Invitations and Other Marketing Materials in Connection to the Professional Events of Ksher

We regularly organize professional events for you, and to create and organize these events, we send out invitations and other materials for them.

Purpose of the processing: assessing your needs, consideration of the comments, client relationship management, informing our clients on the latest news regarding our services.

Scope of the processing: name, e-mail address, phone number, the name of the company and the consent of the data subject (declaration of consent), and any other information that permits us to contact you.

Data retention period:  Ksher only processes your collected personal data until it is compatible with its purposes, but no later than the withdrawal of consent by the data subject.

2.2.3. Processing for the Purpose of Business Relationship Management

Purpose of the processing: client relationship management and facilitating to get in contact with Ksher in case you would like to contact us, you can do it on our contact details indicated in this Privacy Policy and on our website, or directly on our website at the following link: direct contact:

https://www.ksher.com/about/contact.html

Scope of the processing: name and contact details (phone number and e-mail address) of the data subjects, other personal data placed on a business card (position, company name), documents provided by the requesting party, the description of the request and the consent of the data subject (declaration of consent)

Data retention period: Ksher only processes your collected personal data until it is compatible with its purposes, but no later than the withdrawal of consent by the data subject.

2.2.4. Polls

We may send you polls and questionnaires for the improvement of our services..

Purpose of processing: to recognize your opinion about our services.

Scope of the processing: name and contact details (phone number, e-mail address) of the data subject, name of the organization, your opinion and the consent of the data subject (declaration of consent), location, and other information on the questionnaires.

Data retention period: Ksher only processes your collected personal data until it is compatible with its purposes, but no later than the withdrawal of consent by the data subject.

2.3. Complaint Handling, Customer Service

Personal data in connection with complaint handling and customer service is processed jointly with Ksher Planet (Beijing) Technology CO.LTD.

Purpose of the processing: to handle quality and quantity complaints concerning Ksher services or products, to provide product service operation. The complaint notice can be registered through email: info@ksher.net

telephone: +6621500508, personally, in our website at:

https://www.ksher.com/about/contact.html

Scope of the processing: name and contact details (phone number, e-mail address) of the data subject, name and price of the product, registration information, purchase details, account details, payment details, complaint notification, description of defect, claim required to be validated and the mode of settlement, and other information provided by you during the Complaint.

2.4. Contacting Ksher

Purpose of processing: In case data subject wishes to contact Ksher, it may do so through channels provided in present policy or the website.

Scope of the processing: name and contact details (phone number, e-mail address) of the data subject, locations, technical information including the devices of such contacting, description of the matter, documents attached by the data subject.

2.5. Processing on https://ksher.com/ website

2.5.1. Logging on the Ksher.com server

When visiting https://ksher.com/, the webserver does not record any personal data.

Data logging for external service providers:

The portals html code contains links to external servers that are independent from Ksher. The external service providers server is directly connected to the users computer. Please be aware of the fact, that the aforementioned service providers are able to collect user data (e.g.: IP address, browser, operating system details, cursor movement, name of the visited page and the date of the visit) due to the direct communication with the users browser.

2.5.2. Cookies at https://ksher.com/

Ksher and other service partners install cookies (small piece of information) in order to identify and track users and to read them back during internet usage. If your browser returns a previously saved cookie, the cookie operator has the capacity to link the users current visit to the previous ones for websites where Ksher or the external service providers cookies are installed.

Ksher uses cookies for the technical operation of the Website, for sending targeted newsletters and for statistical purposes. We inform you that cookies do not damage your computer and they do not contain viruses.

Cookies can be deleted from your computer and be blocked in your browser. To manage cookies, generally you can visit the menu ...Preferences of your browser, then you shall visit the Privacy / History / Custom Settings menu point where cookies are found under the name of cookies or tracing.

The following external service providers have installed cookies on our website:

· Facebook

· Instagram

· YouTube

2.5.3. Facebook

The data processing activity of the Kshers Facebook page

When you are accessing the Kshers a Facebook page, we allow Facebook to collect cookies at your devices. We inform you that our company does not process any personal data on you, we only receive viewing statistics for our Facebook page.

Our company only determines the criteria – provided by the Facebook- upon which the Facebook provides us the statistical data.

For further information on Facebooks cookie policy, please visit the following link: https://www.facebook.com/policy/cookies/

Our website uses Facebooks services to provide insights about the people who like our Facebook page. The collected data are anonymous to the operator of the website, therefore no conclusion about the identity of the users can be drawn. However, the data is stored and processed by Facebook so that a connection to the uses profile is possible, and Facebook can use the data for its own advertising purposes. Our website includes plugins for the social network Facebook, Facebook plugins can be recognized by the Facebook log or the Like button on our site.

For further information on Facebooks processing please visit: https://www.facebook.com/about/privacy

Document called “Cookies and other storage technologies is available at the following link: https://www.facebook.com/policies/cookies/

If you do not have a Facebook account, you can opt-out of Facebook-based advertising on the European Interactive Digital Advertising Alliance website: http://www.youronlinechoices.com/uk/your-ad-choices

2.5.4. Instagram

Functions of the service Instagram are integrated on our website, for further information on Instagrams processing, please visit: https://help.instagram.com/519522125107875.

Document called Cookies and other storage technologies is available at the following link: https://www.facebook.com/policies/cookies/.

2.5.5. Youtube

Our website uses plugins from the Google-powered YouTube page. When you visit our YouTube plug-in enabled site, you will be connected to the servers of YouTube, which tells the YouTube server which of video you have visited. The use of YouTube is in the interest of an attractive presentation of our product, services and website.

For further information on YouTubes processing, please visit please visit: https://policies.google.com/privacy?hl=en

Cookie policy is available at the following link: https://policies.google.com/technologies/cookies?hl=en

2.5.6Other third parties services and sites

Our website may have cookies installed by other websites and services besides the abovementioned for your convenience and information in future. These services and websites may operate independently from us. Those services and websites may have their own privacy notices or policies and cookie policies, which we strongly suggest you review if you visit any such websites. To the extent any such websites you visit are not owned or controlled by us, we are not responsible for these websites’ or services content, any use of these services or websites by you, or the privacy and cookies practices of these services or websites.

2.6. Share of Your Information

Besides, the abovementioned data processors, we may share your information with the following parties including for the purposes of processing:

2.6.1. affiliates of Ksher providing services on our behalf or to which we provide services;

2.6.2.third parties including:

    · any agent, contractor or third party service provider that we work with in providing our services or conducting related activities such as risk management, fraud monitoring and dispute resolution, or other purposes as required by law.

    · entities with whom Ksher maintain commercial arrangements, including merchant sites, online merchants, and other affiliates of Ksher;

    · law enforcement agencies, insurers, government and regulatory authorities or any other organizations to which Ksher, or any affiliate of Ksher or third party service provider is under an obligation to make disclosure under the requirements of any applicable law, regulation or commercial arrangement;

    · individuals and entities involved in any merger, acquisition, corporate reorganization or financing, or similar transaction with us, including in the event of the sale of all or part of our assets; and

    · our own and others’ professional advisors (e.g., lawyers, accountants, auditors and trustees).

2.7. Our Processing of Information of Children

Our service is not directed towards children under 18 years old nor does Ksher knowingly collect information from children under18. If you are under 18, please do not use our services or products or submit any personal data to us.

If you, are a guardian of a child, have relevant questions in respect of a child’s personal data, please contact us using the details set out in the Contact us section below.

2.8. We use a variety of security measures and technologies designed to help protect your personal data from unauthorized access, use, disclosure, alteration or destruction consistent with applicable data protection and privacy laws and regulations. You are responsible for maintaining the security of your account information (username, password, etc.) for our Services in your possession or control.

2.9. Changes to this policy

We may change, amend or revise this Policy from time to time. We will notify you of any substantive or material change in this Policy by updating this web page, sending push notifications, e-mails or letters, by phone or by publishing announcements on our website (http://www.ksher.com/).

You can review this Policy at the home page of our website (http://www.ksher.com/).

2.10. Contact Us

If you have questions or requests about the privacy issues relating to the processing of your personal data, you can contact us by email at info@ksher.net or at our business address: 591 UBC 2 Building, 17th Floor, Room 1705, Soi 33, Sukhumvit Road, KhlongTan Nua, Wattana, Bangkok.   Please provide us with your email address and the merchant site your query is related to.   As required under applicable law, please note that we may take steps to ask you to provide further information to verify your identity before granting you access to information or acting on your request to exercise your rights.

3. User and Visitors from Specific Areas

3.1. User and Visitors from EU

If you are in European Union (EU) and using or visiting our Website, the following provisions may also apply to you.

3.1.1. The Data Controller of your personal data is Ksher payment co.,ltd

3.1.2. Legal basis of using your personal data.

We use your personal data on bases set out below.

· For the performance of any contracts to which you are a party and Ksher is the other party.

· To comply with legal and regulatory obligations.

· For legitimate business purposes.

     · Using your personal data helps us to operate and improve our business and minimize any disruption to the services that we may offer to you for. It also allows us to make our communications with you more relevant and personalized to you, and to make your experience of our products and services efficient and effective.

     · As we are based in Thailand and have infrastructure in the US, EU, Canada, Japan, Cambodia, Singapore, Malaysia, UK, and China, we need to transfer your personal data internationally as part of our business structure, including as a result of laws and regulations applicable to us and other affiliates and legal claims or proceedings that involve us or affiliates.

     · However, in cases in which we wish to use your data for our legitimate business purposes, we carefully consider the position and do not go ahead if we think your interests or fundamental rights and freedoms relating to your personal data would be prejudiced. Examples of matters we consider include how we use your data responsibly (for instance security measures we put in place to protect it, such as access controls).

· Because you have given your consent. At times we may ask for your consent or the consent of the holder of parental responsibility over you (in case you are below the age of 18 years, please see Section 2.7) to allow us to use your personal data for one or more purposes. See your rights with respect to your personal data for information about the rights that you have if we process your information on the basis of your consent.

3.1.3. Transfer your personal data outside of the EEA.

Your personal data may be processed by us, Ksher and its affiliates and our trusted third party suppliers outside of the European Economic Area (EEA), including in countries where data protection and privacy laws or regulations may not be equivalent to, or as protective as, the data protection and privacy laws and regulations in the EEA.

These countries include, among others:

· China;

·Thailand;

·Japan;

·EU;

·UK;

·Cambodia;

·Malaysia;

·Singapore

·Canada; and

·the United States.

In accordance with applicable data protection and privacy laws and regulations, we will implement appropriate measures to ensure that your personal data remains protected and secure when it is transferred outside of the EEA to a jurisdiction other than one that is recognized by the European Commission has having an adequate level of protection of personal data.  These measures include (where applicable) transferring pursuant to data transfer agreements implementing standard data protection clauses.  You can find information about these measures here.  If you would like further information, you can contact us at the details set out in the Contact us section below.

We may also transfer your personal data outside of the EEA as permitted by applicable data protection and privacy laws and regulations.  Examples include where we need to transfer your personal data: (a) to perform a contract with you (or to take steps before the contract at your request); (b) perform a contract in your interests; or (c) in relation to legal claims.

3.1.4. Your rights with regard to your personal data

In accordance with applicable data protection and privacy laws and regulations, you may be entitled to:

· ask us about the processing of your personal data, including to be provided with a copy of your personal data;

· request the correction and/or (in some cases) deletion of your personal data;

· in some cases, request the restriction of the processing of your personal data, or object to that processing;

· withdraw your consent to the processing of your personal data (where Ksher is processing your personal data based on your consent);

· request receipt or transmission to another organization, in a machine-readable form, of the personal data that you have provided to Ksher where we are using your personal data based on consent or performance of a contract; and

· complain to the relevant supervisory authority if your privacy rights are violated, or if you have suffered as a result of unlawful processing of your personal data.

Where you are given the option to share your personal data with us, you can always choose not to do so.  If we have requested your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

If you would like to exercise your rights, contact us using the details set out in the Contact Us section above.

3.2. User and Visitors from California, US.

If you are residing in the State of California, the United States of America who use or visit our website, the following additional provisions may also apply to you:

3.2.1. Your rights with regard to your personal data

In accordance with applicable data protection and privacy laws and regulations, you may be entitled to:

· be provided with a copy of the specific personal information collected about you during the last 12 months from the date of a verifiable consumer request from you; and,

· seek deletion of your personal information upon submission of a verifiable consumer request, unless retention of such personal information is necessary or permitted by law.

If you would like to exercise your rights, contact us using the details set out in the Contact us section above.

Please also note that we do not sell your personal information.